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Customer Services

We provide the following services in each Library:

  • Lending services ie
    • Issuing books and discharging them when returned
    • Course Reserve - providing short loan access to high demand texts on course reading lists. See details
    • Laptops for loan
  • Managing group study room bookings*. Students are also able to book online.
  • Eftpos top-up of your Student ID card (for copying & printing)
  • Transferring books you request that are held at another Unitec library branch *
  • Receiving fine and fee payments
  • Providing assistance* with:
    • Renewing items
    • Registering for TEXT reminders
    • Missing and lost library books/items
    • Operating library equipment eg self-check, copiers, printers etc.
  • Answering enquiries, and receiving feedback* about:
    • Building maintenance, health, safety and security
    • Lost or stolen personal items
    • Customer service and complaints (see below)


* Services with an asterisk are also available via phone or email. Plus see our lending / borrowing help page.

Problems and complaints

Informal complaints:

  • We like to discuss any problems you are having with library services as soon as possible. Your initial approach should be to visit the 'ask us' desk at whichever library or service point you usually use or contact us by phone or email (please include your name, ID number, and any relevant dates or book titles in your message). We will be able to deal with the matter immediately in most cases.
  • Where it cannot be resolved, your next step is to talk to the Services Manager (for Hub Library) or the Branches Services Manager (for branch libraries at Waitākere, Building 1 and Northen Campus).
  • For more serious fines and long overdue material which are affecting your ability to access Unitec services, contact the Resources Manager.
  • Students can also get support about concerns/complaints from the Student Advocates.


Formal complaints:


Please see the Complaints Resolution page on the Unitec website